This session from RIMS 2023 examined two often overlooked factors that contribute to poor workers’ compensation outcomes. Speakers included: Kimberly George, Global Head of Product Development and Innovation at Sedgwick Bryon Bass, Senior Vice President, Workplace Absence at Sedgwick Stress and anxiety can have dire effects on workers’ compensation outcomes, impacting areas like tissue healing, […]

At the 2021 WCI Conference in Orlando, Scott Westman, Sr. Vice President Casualty Operations at Sedgwick and Steve Figliuolo, Enterprise Risk Management at Chick-fil-A, Inc., discussed how they approach workers’ compensation claims. Advocacy Approach Chick-fil-A tries to take the same customer service approach with their claims handling that they do with the customers in their stores. […]

Mental and behavioral health needs are on the rise. This is especially true for essential workers on the front lines, who are at the greatest risk for the emotional toll that daily exposure to COVID can create. This session at RIMS 2021 highlighted the guidance, tools and support needed to take a proactive, engaged stance […]

In modern history, there has not been a more disruptive risk management event than the COVID-19 pandemic. It has changed everything, including how we work, where we work and how we interact with each other. This novel virus did not come with a playbook, but after months of living through it, there are many lessons […]

Workers’ compensation claims are too often adversarial, leading to unnecessary litigation and increased costs. The advocacy approach to workers’ compensation claims handling focuses on enhancing the injured worker’s experience, which in turn can have a tremendous impact on the success of employers’ program results. At the PARMA 46th Conference and Expo, this live “Out Front […]

Employers who have adopted and embraced advocacy early on are becoming increasingly creative in the way they engage employees. Initial results are impressive, yielding improved outcomes. This session at WCI’s 2019 Workers’ Compensation Educational Conference examined the important elements of an employee advocacy approach. Speakers included: Noreen Olson, RN, MN, COHN-S, ARM, Manager, Claims, Risk […]

Prioritizing an individual’s overall health and well-being can improve injured worker satisfaction while lowering litigation rates, medical costs and claim duration. This session at the RIMS 2019 Annual Conference & Exhibition examined potential advantages of this approach and the results from organizations who have successfully implemented such programs. Speakers included: Darin Hampton, Occupational Care and […]

Jargon frequently used within workers’ compensation shapes injured employee perceptions, opinions about the system and the care they will likely receive ー eventually impacting the outcomes. At the 2018 National Workers’ Compensation & Disability Conference, Bob Wilson, President and CEO of WorkersCompensation.com, presented his thoughts on how to change this climate by emphasizing function and […]

At the 2017 PRIMA Annual Conference a panel discussed how an advocacy approach can impact your claim managment program. The panel was: Dawn Watkins – Director Integrated Disability Management, Los Angeles Unified School District Kevin Confetti – Deputy Chief Risk Officer, University of California Teresa Bartlett – SVP Medical Quality, Sedgwick An advocacy based claims […]