Risk Managers Discuss Their Strategies in Producing Quality Claims Outcomes

What are the most important focuses for workers’ compensation programs that lead to quality claims outcomes and what are the claims strategies and initiatives that best drive results? At the 2021 Workers’ Compensation Institute Conference in Orlando, a a panel of risk managers share what has worked well for them, and how they drive those […]

Navigating Changing Legislation Where Health and Compliance Matter

While it will take time to consider the full impact of the pandemic, early claims data has allowed us to get a picture of its effect on the industry, including the makeup of COVID-19-related claims. In this session at RIMS 2021, experts discuss COVID-19’s impact on the claims experience, both in the occupational and non-occupational […]

Blurring the Lines Between Accommodations

With federal workplace laws becoming increasingly complex and state mandates continually changing, employers are looking for ways to establish a consistent leave of absence approach across the organization. This RIMS 2021 session offered clarity on leave of absence and accommodation details and best practices. Speakers included: Shawn Johnson, Managing Director, Workforce Absence Solutions, Sedgwick Adam […]

The View from 30,000 Feet: How JetBlue Manages the Current Risk Management Landscape

2020 was an unprecedented year for all industries, especially the airline industry. In this RIMS 2021 session, Lee Garvin, JetBlue’s Director Risk Management, explained how the company met their recent risk management challenges with safety at the forefront and continues to maintain an award-winning workers’ compensation program. According to Garvin, it has been quite a […]

Putting AI at the Core of Your Claims Ops

Artificial intelligence (AI) can provide limitless opportunities for an organization looking to improve its processes, but how can its core functions assist everyday claims operations? In this session at RIMS 2021, Sandip Chatterjee, SVP of Analytics at Marsh Advisory, discussed the current state of AI in claims, including the lack of widespread adoption and its […]

Elevating the Claims Experience through Engagement and Empathy

Chick-fil-A has built success on the tenants of a strong corporate culture, focusing on driving a positive experience, not just for their customers but for their employees too. This session at RIMS 2021 analyzed how Chick-fil-A’s corporate purpose has been built into their claims program to provide the best experience possible for their injured workers. […]

The Drones Have It – Flying Your Way into Workers’ Compensation

As risk management evolves with technology, one of the new ways to reduce risk and injury is through drone use. This session at the 2020 CLM Workers’ Compensation and Retail, Restaurant and Hospitality Conference explored how drones are affecting scene investigation, accident reconstruction, surveillance, monitoring disabilities, claims settlements and exposure reduction. Speakers included: Alicia DePalma, […]

Is It a Bot World? Can Digitized Claims Replace Human Touch?

Technology continues to evolve and many parts of our jobs are going digital. This includes solutions for third party administrators and claims managers. In this session at the 2020 CLM Workers’ Compensation and Retail, Restaurant & Hospitality Conference, panelists discussed the need for human contact with the claims professional and their skill for handling claims […]

Social Determinants of Health in Workers’ Comp Claims

Socioeconomic status like age or housing, personal factors including finances and transportation, physical demands of employment and access to appropriate healthcare are all factors that can affect an injured worker’s recovery and potential return to work. In this session at the 2020 CLM Workers’ Compensation and Retail, Restaurant & Hospitality Conference, panelists discussed the importance […]

Survivor – Workers’ Compensation Edition

From pre-placement physicals, to safety and wellness plans, to employee and management education, strategies for realistic claims management can allow for favorable resolution and even immunity from litigation. In this session at the 2020 CLM Workers’ Compensation and Retail, Restaurant & Hospitality Conference, panelists discussed how employers can survive and thrive in the workers’ compensation […]

Safety National is a proud sponsor of Kids’ Chance of America, a charity that provides need-based educational opportunities and scholarships for the children of workers seriously injured or killed on the job.


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