Client Service Instructions: Promise vs. Performance

Establishing Client Service Instructions (CSI), written in cooperation with your workers’ compensation claim partners, that reflect the core values of your organization provide a formal communication tool that sets expectations to all invested parties. This 2017 National Workers’ Compensation and Disability Conference session, presented by Ronda Ostrander – Director, Associate, and Occupational Health and Wellness […]

Blending Oversight and Empowerment to Maximize TPA Results

This session at the 2017 National Workers’ Compensation & Disability Conference offered a behind-the-scenes look at how to build a relationship with third-party administrators (TPA) that drives claims results. Speakers included: Caroline Burhenne, Regional Client Service Manager, PMA Companies Caryl Russo, Senior Vice President Corporate Care, RWJBarnabas Health To create an effective partnership, both employer […]

How Will Insurtech Impact the Claims World?

Workers’ compensation is not immune to the disruptive technologies impacting nearly every industry and line of insurance. In this session at the 2017 National Workers’ Compensation & Disability Conference, Jeffrey Austin White, Senior Vice President of Workers’ Compensation Product Management at Gallagher Bassett, offered insights on the technologies and social trends that will likely impact […]

Teddy Award-Winning Employers Showcase Their Successful Strategies

This session at the 2017 National Workers’ Compensation & Disability Conference featured workers’ compensation program concepts from Risk & Insurance’s 2017 Teddy Award winners. The Valley Health System Barbara Schultz, Director, Employee Health and Wellness Establishing Active Shooter Training Valley Health is a regional healthcare system with over 5,000 employees. One of their largest exposures […]

An Integrated Approach to Workers’ Compensation Vendor Management

A high-performance workers’ compensation program requires managing outside vendors and effectively coordinating their service offerings with the employer’s internal resources to improve the injured worker’s experience and case outcomes. In this session at the 2017 National Workers’ Compensation & Disability Conference, a panel of claims experts provided a targeted approach to get the most out […]

Operationalizing Predictive Analytics

The myth surrounding workers’ compensation predictive analytics is that the analytics solve all problems. Sure analytics present the red flags, but they do not provide solutions until you do something with them. This session at the 2017 National Workers’ Compensation & Disability Conference illustrated how to effectively use predictive analytics once they have been collected. […]

Boosting Injured Worker Engagement

At Nordstrom, injured-worker advocacy is not a recent strategy. Over the years, this retailer has worked to perfect its customer-focused approach to engage injured workers and advocate for their care. At the 2017 National Workers’ Compensation & Disability Conference, Janine Kral, Vice President of Risk Management at Nordstrom, described how the company’s practices have evolved […]

Ride Sharing for Workers’ Compensation Transportation

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed how ride sharing services can assist in providing transportation on worker’s compensation claims. The speakers included: Joseph McCullough – Senior VP of Transportation and Translation, One Call Care Management Nadir Vissanjy – Strategy Manager for Healthcare, Government & Education Partnerships, Lyft, Inc. America’s […]

Claims Strategies Using Social Media

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed using social media as a claims investigation tool and also the importance of performance metrics in evaluating your program. The speakers included: Steve Cassell – President & CEO, Command Investigations LLC Andy Olwert – President, Next Level Administrators Beth Savelli – Risk Manager, […]

Effective Onsite Medical Programs

From medical bills, to lost productivity, to the emotional toll that an accident takes on injured employees, employers face skyrocketing costs associated with workers’ compensation claims. This panel at WCI’s 2017 Workers’ Compensation Educational Conference highlighted how onsite therapy can help properly manage workplace injuries when they occur. The panel included: Jaime Sigurdsson, CEAS, Director […]

Safety National is a proud sponsor of Kids’ Chance of America, a charity that provides need-based educational opportunities and scholarships for the children of workers seriously injured or killed on the job.


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