The medical care and recovery environment of an injured worker largely determines the outcome of a workers’ compensation claim. New medical technology, expanded telehealth, and AI have all contributed to the effectiveness of this process, offering a more holistic approach. In this session at WCI’s 2023 Workers’ Compensation Educational Conference, a panel discussed what medical […]

This session at WCI’s 2023 Workers’ Compensation Educational Conference highlighted program strategies from the three winners of National Underwriter’s 2023 Excellence in Workers’ Compensation Risk Management Award. Bryan Conner, Manager of Workers’ Compensation, American Airlines American Airlines has a massive workforce, employing over 100,000 workers. These jobs are physically-demanding, including roles ranging from ticket agents […]

At the 2023 SAWCA Annual Convention, a panel addressed issues specific to the workers’ compensation carriers who provide coverage for many employers across the nation. This panel included: Carey Armistead – Sompo International Patrick Hiles – Safety National Max Koonce – Sedgwick Moderator: Tom Glasson – AIG Impeding Processes and Procedures Regulators need to ensure […]

At the 2023 WCRI Annual conference, Jill Leonard from Louisiana Workers Compensation Corporation (LWCC) and Jeff Rush from California JPIA discussed the impact that severe weather events have on workers compensation. Hurricanes Employer/Employee challenges following hurricanes: Road closures. Extended power outages. Water outages or advisories. Limited access to workplace and utilities. Clean up often required […]

We know that health is determined by more than just access to quality medical care. Social factors such as poverty, housing, and education can significantly impact health outcomes. These factors are known as the social determinants of health (SDOH). At the 2022 WCR Conference, a group of panelists discussed these social barriers to recovery and […]

How do you train managers on return to work and applying light duty restrictions? How do you know you’re selecting the right vendors and physicians? At the 2022 Workers’ Compensation Institute Conference in Orlando, an interactive session including audience members and an expert panel share the highs and lows of their return-to-work programs. Speakers included: […]

At the 2021 WCI Conference in Orlando, Scott Westman, Sr. Vice President Casualty Operations at Sedgwick and Steve Figliuolo, Enterprise Risk Management at Chick-fil-A, Inc., discussed how they approach workers’ compensation claims. Advocacy Approach Chick-fil-A tries to take the same customer service approach with their claims handling that they do with the customers in their stores. […]

What are the most important focuses for workers’ compensation programs that lead to quality claims outcomes and what are the claims strategies and initiatives that best drive results? At the 2021 Workers’ Compensation Institute Conference in Orlando, a a panel of risk managers share what has worked well for them, and how they drive those […]

In this session at NCCI’s AIS Virtual Conference, Barry Lipton, FCAS, MAAA, Practice Leader and Senior Actuary, reviewed new and updated NCCI research on worker demographics and their potential impact to workers’ compensation. The Aging Workforce and Its Implications By 2028, nearly 10 percent of the workforce will be made up of those ages 65 […]

A panel of experts explores the five pillars that support wellbeing during this session at the 2018 WCI conference. This includes social wellbeing, community wellbeing, financial wellbeing, career wellbeing, and physical wellbeing. The panel included: Cari I. Miller, Director and Counsel, Gallagher Bassett Services, Inc. (moderator) Kirstin Horan, PhD, Department of Psychology, College of Sciences, […]