Candid Conversations
At the 2021 WCI Conference in Orlando, Scott Westman, Sr. Vice President Casualty Operations at Sedgwick and Steve Figliuolo, Enterprise Risk Management at Chick-fil-A, Inc., discussed how they approach workers’ compensation claims. Advocacy Approach Chick-fil-A tries to take the same customer service approach with their claims handling that they do with the customers in their stores. […]
Vendor Relationships and Quality Control
At the 2016 ACE conference, a panel discussed how good vendor relationships can help you achieve your company’s mission. The panel was: Jennifer Cooper-Matlack from New Jersey Manufacturers Patricia Walsh from New Jersey Manufacturers George Rosch from CCC Information Services Laura Werner from CCC Information Services Employers, carriers and TPAs partner with vendors to provide […]