In the fast-paced world of insurance and claims administration, the ability to efficiently manage claims is essential for organizations to provide timely and effective services to their clients. In the current digital age, various technological advancements help pave the way for transformative solutions in claims management. From automated workflows to data-driven decision-making, organizations have better […]

Social media has revolutionized our daily lives, as it provides an outlet for constant recognition and acknowledgment. How do we maintain employee advocacy while still thoroughly investigating a claim? What investigative tools can we utilize to achieve the best outcome for the employee and the employer? Should we investigate to confirm or deny an employee’s […]

This session at WCI’s 2023 Workers’ Compensation Educational Conference highlighted program strategies from the three winners of National Underwriter’s 2023 Excellence in Workers’ Compensation Risk Management Award. Bryan Conner, Manager of Workers’ Compensation, American Airlines American Airlines has a massive workforce, employing over 100,000 workers. These jobs are physically-demanding, including roles ranging from ticket agents […]

At the 2022 Sothern Association of Workers’ Compensation Administrators (SAWCA) All-Committee Conference, a panel of industry regulators discussed some of the challenges they are facing. Represented states included: Colorado Delaware Georgia Kentucky Louisiana Maryland Mississippi New Mexico South Carolina Tennessee Texas Virginia Wisconsin Maximum Indemnity Benefits There are concerns from state regulators that low wage […]

At the 2022 IRMI Construction Risk Conference, the President and CEO of FMI Corporation, Chris Daum, presented the opening session, providing insight into the construction economic outlook, trends that may impact the risks contractors face in their day-to-day operations, and some short- and long-term challenges and opportunities for the industry. Economic Headwinds Currently, we are operating […]

At the 2022 Washington Self-Insurers Association Annual Conference, Liz Fischer, Vice President, Senior Claims Consultant at Marsh discussed Evidence-Based Disability Guidelines and Best Practices. What Are Disability Guidelines? Evidence-based guidelines for medical management and disability duration include nationally-recognized treatments and return-to-work guidelines used to evaluate the necessity and/or effectiveness of medical care. While there are […]

What is the smartest way to improve the claims process? At the 2022 WCR Conference, a panel of experts provided 60 practical tips and strategies in 60 minutes that can be used to ensure your workers’ compensation claims stay on the right track. Speakers included: Moderator, Stuart D. Colburn, Esq. Downs Standford P.C. Panelists: Edward […]

At the 2022 PARMA Annual Conference, Anthony DeMaria from DeMaria Law Firm provided an update on liability exposures and defense strategies for California public entities facing claims relating to sexual assault and molestation (SAM) claims. There are several ways that a negligence claim can be pursued against a public entity relating to SAM claims. Negligent […]

Evidence-based medicine can help reduce medical risk, measure medical treatment quality and ultimately improve the quality of care of injured workers. In this session at RIMS 2021, experts from Gallagher Bassett discussed using evidence-based medicine to improve health outcomes and its adoption within the workers’ compensation industry. Guests included: Jeffrey Austin White – Senior Vice […]

Artificial intelligence (AI) can provide limitless opportunities for an organization looking to improve its processes, but how can its core functions assist everyday claims operations? In this session at RIMS 2021, Sandip Chatterjee, SVP of Analytics at Marsh Advisory, discussed the current state of AI in claims, including the lack of widespread adoption and its […]