Rise of Cyber Claims

At the 2017 America’s Claims Event, a panel discussed the threat about cyber attacks and data breaches. The panel was: Jennifer Coughlin – Partner, Muller Coughlin Danielle Roth – Team Leader Cyber, XL Catlin Atari Soni – Senior Vice President Cyber Claims Advocacy Leader, Marsh USA Inc Cyber policies are different from other coverage in […]

Improving Auto Claims With Analytics

At the 2017 America’s Claims Event a session discussed how auto carriers can improve efficiency by integrating data and analytics into the life of a claim. The speaker was Frank Cesario, Director of Claims with LexisNexis Risk Solutions. Despite increases in satisfaction scores, claims processing continues to be the lowest performing area in the insurance […]

Technology Advancements in Claims Handling

At the 2017 America’s Claims Event, a session discussed how technology advancements are enhancing customer service and claims handling. The speaker was Jeff Saye, Global Practice Leader for P&C Insurance Claims with Genpact. Claims organizations are challenged with balancing three competing priorities: Loss Accuracy Expense Control Customer Satisfaction Emerging technologies and big data are enabling […]

Casualty Insurance – A View from the Top

At the 2017 Advisen Casualty Insights Conference, a panel of industry executives discussed trends and developments in the casualty insurance industry. The panel included: Tony DeFelice – Managing Director and Casualty Practice Leader, AON (moderator) Keith Wolfe – President U.S. P&C Regional and National, Swiss Re Alexander Baugh – President Liability and Financial Lines, AIG […]

Liability Self-Insurance

At the 2016 ACE Conference, Bob Wiese from Disneyland Resort discussed the differences between traditional insurance and self-insurance when it comes to liability claims. One of the biggest advantages of being self-insured for liability claims is that you get to define what claims you are going to handle and how you will handle them. You […]

Modernizing Claim Payments

At the 2016 ACE Conference, Randi Lichtenstein from BNY Mellon and Don St Jacques from Jopari Solutions discussed opportunities for insurers to increase adoption of electronic payments. Payment Evolution Countries like the UK have payment systems that are advanced beyond ours and they have not been paper check based for years. Paper checks are very […]

Vendor Relationships and Quality Control

At the 2016 ACE conference, a panel discussed how good vendor relationships can help you achieve your company’s mission. The panel was: Jennifer Cooper-Matlack from New Jersey Manufacturers Patricia Walsh from New Jersey Manufacturers George Rosch from CCC Information Services Laura Werner  from CCC Information Services Employers, carriers and TPAs partner with vendors to provide […]

Wearable Technology’s Impact On Claims Management

At the 2016 ACE Conference, Brad Koland, Director of Risk and Insurance Management with Land O’Lakes and Jarrod Magan, VP Client Technology Services with Sedgwick discussed the increasing role that wearable technology is playing in claims management. We are not far away from the day when an individual’s wearable device can upload data directly to […]

Predictive Claims Models

At the 2016 Lockton Complex Risk Symposium in St Louis, a panel discussed the use of predictive claim models. The panel was: Mark Moitoso – SVP Analytics Practice Leader, Lockton Gary Anderberg – SVP Claim Analytics, Gallagher Bassett JJ Schmidt – SVP Managed Care, York Risk Services Melissa Dunn – VP and Managing Director, Helmsman […]

TPA’s Changing Roles

At the 2016 Advisen Casualty Insights Conference, a panel discussed the changing role of Third Party Administrators (TPAs) due to new tools and methods of doing business. The panel was: Debbie Rogers – Senior Vice President, Global Risk Management – Aramark (moderator) Matt Merna – President – Chubb Global Casualty Dave North – President and […]

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