Social media has revolutionized our daily lives, as it provides an outlet for constant recognition and acknowledgment. How do we maintain employee advocacy while still thoroughly investigating a claim? What investigative tools can we utilize to achieve the best outcome for the employee and the employer? Should we investigate to confirm or deny an employee’s […]

Most professionals know LinkedIn as the social media site used to update your career information or search for new opportunities, but its uses have vastly expanded. LinkedIn now offers training tools, suggested professional groups and ways to build meaningful peer connections. In this session at RIMS 2021, Maryann Hoff, Senior Risk Control Manager, advises risk […]

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed using social media as a claims investigation tool and also the importance of performance metrics in evaluating your program. The speakers included: Steve Cassell – President & CEO, Command Investigations LLC Andy Olwert – President, Next Level Administrators Beth Savelli – Risk Manager, […]

What goes online, stays online. Search engines provide more than 7.5 million results each day. Roughly 23 percent of internet use is spent on social networks. Do you understand what this means for the potential impact of a negative social media event? This session at the RIMS 2017 Annual Conference and Exhibition illustrated how to […]

At the 2016 Illinois Self Insurers’ Association 38th Annual Educational Seminar and Membership Meeting, Michael Teri and Garrett McGinn from DigiStream Investigation discussed investigations focused on social media research. Geo-Tagged Posts When investigating an auto accident, they search for social media posts that were geo-tagged in the area at the time of the accident to […]

At the 2015 National Workers’ Compensation & Disability Conference, a panel presented a session titled “Workers’ Comp Future – Recruiting and Retaining the Next Generation of Claims Talent.” The panel included: Jennifer Burkhart, National Workers’ Comp Claims Leader, Westfield Insurance Dan Holden, Manager of Corporate Risk & Insurance, Daimler Trucks North America Rick Thompson, VP […]

Social media is a leading form of communication today, yet the workers’ compensation industry has been a slow adopter. In this session at the 2015 California Workers’ Compensation & Risk Conference, leading industry social media experts discussed how industry stakeholders can utilize and benefit from these tools. Speakers included: Tom Kerr, Senior Product Marketing Manager […]

Few people likely understand the potential liability exposure that flows from public statements made on social media outlets such as blogs, Twitter accounts and Facebook pages. This RIMS 2015 session explored the potential liability exposure that organizations face by using social media and the insurance available to protect against these risks. Speakers included: Renee Crow, […]