Client Service Instructions: Promise vs. Performance

Establishing Client Service Instructions (CSI), written in cooperation with your workers’ compensation claim partners, that reflect the core values of your organization provide a formal communication tool that sets expectations to all invested parties. This 2017 National Workers’ Compensation and Disability Conference session, presented by Ronda Ostrander – Director, Associate, and Occupational Health and Wellness […]

Blending Oversight and Empowerment to Maximize TPA Results

This session at the 2017 National Workers’ Compensation & Disability Conference offered a behind-the-scenes look at how to build a relationship with third-party administrators (TPA) that drives claims results. Speakers included: Caroline Burhenne, Regional Client Service Manager, PMA Companies Caryl Russo, Senior Vice President Corporate Care, RWJBarnabas Health To create an effective partnership, both employer […]

TPA’s Changing Roles

At the 2016 Advisen Casualty Insights Conference, a panel discussed the changing role of Third Party Administrators (TPAs) due to new tools and methods of doing business. The panel was: Debbie Rogers – Senior Vice President, Global Risk Management – Aramark (moderator) Matt Merna – President – Chubb Global Casualty Dave North – President and […]

How to Establishing a Winning Team with Your TPA

This panel at the 2015 California Workers’ Compensation & Risk Conference shared a fresh approach for how employers can properly select and establish a winning long-term relationship with their third-party administrator (TPA). Panelists included Kurt Leisure, Vice President, Risk Services at The Cheesecake Factory Incorporated, and Katrina Zitnik, Senior Vice President at Sedgwick. The historical […]

Pages

Safety National is a proud sponsor of Kids’ Chance of America, a charity that provides need-based educational opportunities and scholarships for the children of workers seriously injured or killed on the job.


Conferences

Archives

Copyright © 2015 Safety National.
A member of the Tokio Marine Group. All Rights Reserved.