What is the smartest way to improve the claims process? At the 2022 WCR Conference, a panel of experts provided 60 practical tips and strategies in 60 minutes that can be used to ensure your workers’ compensation claims stay on the right track. Speakers included: Moderator, Stuart D. Colburn, Esq. Downs Standford P.C. Panelists: Edward […]

The last few years have been major challenges for risk managers. Besides COVID-19, risk managers have had to face dramatic changes in business demands, supply chain and economic disruptions, the Great Resignation, court shutdowns, “yo-yoing” workers’ compensation costs, hard insurance markets, work-from-home and return-to-the-workplace issues. Some companies got bigger by growth or acquisition, some went […]

Establishing Client Service Instructions (CSI), written in cooperation with your workers’ compensation claim partners, that reflect the core values of your organization provide a formal communication tool that sets expectations to all invested parties. This 2017 National Workers’ Compensation and Disability Conference session, presented by Ronda Ostrander – Director, Associate, and Occupational Health and Wellness […]

This session at the 2017 National Workers’ Compensation & Disability Conference offered a behind-the-scenes look at how to build a relationship with third-party administrators (TPA) that drives claims results. Speakers included: Caroline Burhenne, Regional Client Service Manager, PMA Companies Caryl Russo, Senior Vice President Corporate Care, RWJBarnabas Health To create an effective partnership, both employer […]

At the 2016 Advisen Casualty Insights Conference, a panel discussed the changing role of Third Party Administrators (TPAs) due to new tools and methods of doing business. The panel was: Debbie Rogers – Senior Vice President, Global Risk Management – Aramark (moderator) Matt Merna – President – Chubb Global Casualty Dave North – President and […]

This panel at the 2015 California Workers’ Compensation & Risk Conference shared a fresh approach for how employers can properly select and establish a winning long-term relationship with their third-party administrator (TPA). Panelists included Kurt Leisure, Vice President, Risk Services at The Cheesecake Factory Incorporated, and Katrina Zitnik, Senior Vice President at Sedgwick. The historical […]