Thanks to technology, the investigative community is experiencing a renaissance period. This session at WCI’s 2018 Workers’ Compensation Educational Conference explored social media monitoring software and its positive impact on claim outcomes. The panel included: Steve Cassell, President & CEO, Command Investigations Andrew Olwert, President, Next Level Administrators David Shoaff, Manager, Claims, Red Lobster Steve […]

Understanding current cyber claim trends can be extremely helpful in assessing the cyber risk of a potential policyholder. This session at the 2018 NetDiligence® Cyber Risk Summit explored results from the most recent NetDiligence® Cyber Claims Study and the Verizon Data Breach Incident Response Report. Speakers included: John Mullen, Partner, Mullen Coughlin Beth Diamond, Head […]

There are several ways to maintain a better connection with injured or ill employees away from work and, in turn, empower them and simplify the process. At the 2018 RIMS Annual Conference, a session discussed the critical importance of engaging with your injured workers. The presenters included Kathy Tazic from Sedgwick and Jake Kelly from General […]

Comorbid conditions are complicating injured worker recovery. This session at the 2017 National Workers’ Compensation & Disability Conference outlined the scope of comorbidity challenges facing employers and strategies to combat them. Speakers included: Eric Patten, Senior Director of Clinical, One Call Care Management Richard Graham, Director Workers’ Compensation, SEPTA Obesity, diabetes, high blood pressure, heart […]

Establishing Client Service Instructions (CSI), written in cooperation with your workers’ compensation claim partners, that reflect the core values of your organization provide a formal communication tool that sets expectations to all invested parties. This 2017 National Workers’ Compensation and Disability Conference session, presented by Ronda Ostrander – Director, Associate, and Occupational Health and Wellness […]

This session at the 2017 National Workers’ Compensation & Disability Conference offered a behind-the-scenes look at how to build a relationship with third-party administrators (TPA) that drives claims results. Speakers included: Caroline Burhenne, Regional Client Service Manager, PMA Companies Caryl Russo, Senior Vice President Corporate Care, RWJBarnabas Health To create an effective partnership, both employer […]

Workers’ compensation is not immune to the disruptive technologies impacting nearly every industry and line of insurance. In this session at the 2017 National Workers’ Compensation & Disability Conference, Jeffrey Austin White, Senior Vice President of Workers’ Compensation Product Management at Gallagher Bassett, offered insights on the technologies and social trends that will likely impact […]

This session at the 2017 National Workers’ Compensation & Disability Conference featured workers’ compensation program concepts from Risk & Insurance’s 2017 Teddy Award winners. The Valley Health System Barbara Schultz, Director, Employee Health and Wellness Establishing Active Shooter Training Valley Health is a regional healthcare system with over 5,000 employees. One of their largest exposures […]

A high-performance workers’ compensation program requires managing outside vendors and effectively coordinating their service offerings with the employer’s internal resources to improve the injured worker’s experience and case outcomes. In this session at the 2017 National Workers’ Compensation & Disability Conference, a panel of claims experts provided a targeted approach to get the most out […]

The myth surrounding workers’ compensation predictive analytics is that the analytics solve all problems. Sure analytics present the red flags, but they do not provide solutions until you do something with them. This session at the 2017 National Workers’ Compensation & Disability Conference illustrated how to effectively use predictive analytics once they have been collected. […]