The most overlooked part of workers’ compensation claims handling is assembling the best team possible and getting that team to communicate openly. When in complete concert, the members of that team have a much greater efficiency than the sum of their individual parts. This session at the 2020 CLM Workers’ Compensation and Retail, Restaurant and […]

Thanks to technology, the investigative community is experiencing a renaissance period. This session at WCI’s 2018 Workers’ Compensation Educational Conference explored social media monitoring software and its positive impact on claim outcomes. The panel included: Steve Cassell, President & CEO, Command Investigations Andrew Olwert, President, Next Level Administrators David Shoaff, Manager, Claims, Red Lobster Steve […]

At the 2016 Illinois Self Insurers’ Association 38th Annual Educational Seminar and Membership Meeting, William Blumthal Jr, Deputy Director Investigations from the Illinois Department of Insurance, provided an update on their efforts to combat workers’ compensation insurance fraud. First, the definition of fraud is important to understand. It is an intentional act that results in […]

You would be surprised by what fraud bosses know about your underwriting and claims operations and team members. This RIMS 2016 session discussed current trends and developments for detecting fraud and shutting it down. Speakers included: Stephen Truono, VP, Global Risk Management, Starwood Hotels & Resorts Worldwide, Inc. Tom Mulvey, Assistant Vice President, ISO/Verisk Kenneth […]