At Nordstrom, injured-worker advocacy is not a recent strategy. Over the years, this retailer has worked to perfect its customer-focused approach to engage injured workers and advocate for their care. At the 2017 National Workers’ Compensation & Disability Conference, Janine Kral, Vice President of Risk Management at Nordstrom, described how the company’s practices have evolved […]

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed how ride sharing services can assist in providing transportation on worker’s compensation claims. The speakers included: Joseph McCullough – Senior VP of Transportation and Translation, One Call Care Management Nadir Vissanjy – Strategy Manager for Healthcare, Government & Education Partnerships, Lyft, Inc. America’s […]

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed using social media as a claims investigation tool and also the importance of performance metrics in evaluating your program. The speakers included: Steve Cassell – President & CEO, Command Investigations LLC Andy Olwert – President, Next Level Administrators Beth Savelli – Risk Manager, […]

Most do not know that the opioid epidemic, the parallel heroin epidemic and the momentum towards marijuana legalization are all interrelated. In this session at WCI’s 2017 Workers’ Compensation Educational Conference, Mark Pew, Senior Vice President at PRIUM, discussed the impact of these drugs on the workers’ compensation system and what the future holds. The […]

Does an agent have a role in the workers’ compensation claim process? Can agents bring value to the table in resolving a benefit dispute? This session at WCI’s 2017 Workers’ Compensation Educational Conference illustrated how important it is for agents to be engaged before and after a compensable accident. The panel included: Steve Coonrod, Attorney, […]

At the 2017 Business Insurance/CLM Workers’ Compensation Conference, a panel discussed the importance of having an advocacy-based claims model. The speakers included: Natalie Bailey – Attorney, Hennessy Roach PC Andy Condrey – Claims Operations Manager, Gray Insurance Company Jim Saccone – AVP, Sedgwick Everyone has a role in advocacy. The employer, TPA, carrier, attorney and […]

“Sitting is as bad as smoking.” 10,000 Americans a day turn 65, increasing the possibility of comorbid conditions on claims. Claims with a comorbidity diagnosis are increasing. A comorbid diagnosis can give the provider, injured worker and payer more realistic expectations for return to work and recovery. Eric Patten, Director of Clinical Management and Complex […]

At the 2017 Advisen Casualty Insights Conference, a panel discussed trends in large claims. The panel included: David Bradford – Co Founder and Chief Strategy Officer, Advisen (moderator) John Denton – Managing Director, Marsh Andy Barberis – Global Head of Excess Casualty Claims, AIG Marissa Beyers – Senior Vice President, Trial Behavior Consulting, Inc. When […]

At the 2016 Illinois Self Insurers’ Association 38th Annual Educational Seminar and Membership Meeting, Michael Teri and Garrett McGinn from DigiStream Investigation discussed investigations focused on social media research. Geo-Tagged Posts When investigating an auto accident, they search for social media posts that were geo-tagged in the area at the time of the accident to […]

This session at RIMS 2016 illustrated how to methodically examine and review the right activities in claims audits to improve the bottom line. Speakers in this session were: Jenny Novoa, Senior Director of Risk Management, Gap Inc. Joe Picone, Claim Consulting Practice Leader, Willis Towers Watson An audit is a “methodical examination and review.” In […]