Critically Important Claims Management Principles That are Almost Never Used, But Save Lives and Money

At the National Council of Self-Insurers Annual Meeting, Dr. Robert Barth presented a session discussing some medical management issues that can have a significant impact on the well being of injured workers and also save employers money. Dr. Barth’s main hypotheses were: Non-work-related factors are driving the overwhelming majority of workers’ compensation costs. Workers’ compensation […]

Challenges in Managing Claims in a Diverse Workforce

At the 2015 National Council of Self-Insurers Annual Conference, a panel discussed the challenges of managing claims in a diverse workforce. The panels were: Michele Adams – Walt Disney World Resorts Loyd Hudson – American Electric Power Max Koonce – Walmart Disney has a diverse workforce. In fact, employees at Disney World speak three primary […]

Behavioral Medicine and Coaching Interventions in Chronic Pain

Significant understanding of the behavioral neuroscience of pain has developed over the past 20 years and has helped evolve dynamic evaluation and treatment models that work successfully in the workers’ compensation system. These models show positive results, not only in advanced claims with chronic pain and opioid dependence/addiction, but in early proactive claims intervention to […]

Looking Into the Future to Control Your Workers’ Comp Costs

Leading Self-Insured Groups (SIGs) are finally embracing “BIG DATA” trends and initiatives are underway to focus the power of machine learning on the claims and underwriting operations of SIGs. Advanced analytics and predictive modeling are helping SIGs improve loss ratios, enhance dividends and improve their market position. This was the subject of a 2015 SIIA […]

Insurance Carrier Executives Pinpoint Emerging Issues

This RIMS 2015 panel gathered senior executives from insurance carriers to discuss what they believe are the emerging issues in the insurance marketplace. Speakers Included: Daniel Riordan, Chief Executive Officer, Zurich Global Corporate, North America John Doyle, Chief Executive Officer, Commercial Insurance, AIG John Lupica, Chairman – Insurance, North America, ACE Group Thomas Lawson, President, […]

How Diversity Impacts Workers’ Compensation Strategies

This session at the National Workers’ Compensation & Disability Conference in Las Vegas focused on the increasing diversity in today’s workforce and how that is impacting workers’ compensation. Jennifer De La Torre, Executive Director of Workforce Diversity at AT&T, and Elizabeth Demaret, Executive Vice President, Chief Customer Relationship Officer at Sedgwick, explained how the aging, […]

60 Tips for Superior Claims Handling

This rapid-fire panel on the final day of the National Workers’ Compensation & Disability Conference offered 60 usable tips to help improve workers’ compensation claims handling. Panelists included: Stuart D. Colburn, Esq. Downs Standford P.C. Todd DeStefano, President, Risk Managment Practices,York Risk Services Group Jodie Massingill, Senior Manager, Casualty Claims, Sysco Corp. Robert G. Rassp, […]

Tailor Your Communications for Smoother Claims Handling

In her session at the National Workers’ Compensation and Disability Conference in Las Vegas, Patricia Hostine, U.S. Director of Disability Management, Flex-N-Gate Corp, stressed that worker communications have a direct impact on losses and, if you can tailor your message properly, your communications can make the claim go as smoothly as possible. It’s important to […]

The Productivity Challenge: Engaging Injured, Absent & Disconnected Workers

At the 23rd Annual National Workers’ Compensation & Disability Conference in Las Vegas, Teresa Bartlett, M.D., SVP, Medical Quality at Sedgwick offered strategies for managing workplace absences through engagement and high-quality care. According to Dr. Bartlett, there are four keys to employee engagement that can be used to engage injured, absent and disconnected employees, producing […]

Issues Complicating the Claims Handling Process

Workers’ compensation claims handling can be extremely complicated, especially in California. The session at the California Workers Comp & Risk Conference in Dana Point titled “Lets Get Ready To Rumble” focused on discussing a variety of issues that make a difficult situation even worse. The panel consisted of Bill Goldstein – Wells Fargo, Robert Rassp […]

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