This session at the 2017 National Workers’ Compensation & Disability Conference featured workers’ compensation program concepts from Risk & Insurance’s 2017 Teddy Award winners. The Valley Health System Barbara Schultz, Director, Employee Health and Wellness Establishing Active Shooter Training Valley Health is a regional healthcare system with over 5,000 employees. One of their largest exposures is workplace violence. About four years ago, they began engaging in highly-realistic active-shooter training to prepare their employees for a potential event. It was critical that the drills had the same feel of a real active-shooter situation, even including SWAT teams and K-9 units. These
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A high-performance workers’ compensation program requires managing outside vendors and effectively coordinating their service offerings with the employer’s internal resources to improve the injured worker’s experience and case outcomes. In this session at the 2017 National Workers’ Compensation & Disability Conference, a panel of claims experts provided a targeted approach to get the most out of partnerships with with insurers, TPAs, managed care organizations, nurse case managers and other service providers. Speakers included: Carrie Struzynski, Senior Manager, Risk Management and Insurance at Randstad North America, Inc. Jodie Massingill, Senior Manager, Casualty Claims at Sysco Corporation Mollie Kallen, President & CEO
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The myth surrounding workers’ compensation predictive analytics is that the analytics solve all problems. Sure analytics present the red flags, but they do not provide solutions until you do something with them. This session at the 2017 National Workers’ Compensation & Disability Conference illustrated how to effectively use predictive analytics once they have been collected. Speakers included: J.J. Schmidt, Senior Vice President of CareWorks Managed Care Services Suzy Braden, Workers’ Compensation Claims Manager at HealthSouth Corporation If used correctly, predictive analytics can improve decision making, predict or anticipate changes, reduce claim costs and durations, and improve operational efficiency and effectiveness.
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Engaging wearable technology in risk management programs empowers both employers and employees to take control of work site safety. This session at the 2017 National Workers’ Compensation and Disability Conference presented by Thomas Ryan of Willis Towers Watson, Michael Skorup of dosaVi USA, and Todd Dreby of Randstad USA discussed the current capabilities of wearable technology and the benefits they may provide in being proactive in preventing workplace injury. The technology is rapidly advancing; more discreet/less cumbersome devices are being developed and improvements in sensor accuracy and data security are constantly evolving to broaden application opportunities. Wearables feature devices with
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At Nordstrom, injured-worker advocacy is not a recent strategy. Over the years, this retailer has worked to perfect its customer-focused approach to engage injured workers and advocate for their care. At the 2017 National Workers’ Compensation & Disability Conference, Janine Kral, Vice President of Risk Management at Nordstrom, described how the company’s practices have evolved over time to deliver a service level that has become crucial to the company’s bottom line. Nordstrom has one rule, which is prominently published in their employee handbook – use good judgement in all situations. But what does ‘good judgement’ look like in workers’ compensation?
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At the 2017 Comp Laude educational event a panel discussed how to evolve your claims model to be more focused on being an advocate for injured workers. The panel included: Rachel Fikes – Rising Medical Solutions (moderator) Denise Algire – Albertson’s Company Darrell Brown – Sedgwick John Riggs – Disneyland Resorts Advocacy means taking a holistic approach to claims management. It means striving to achieve the best possible outcome for the injured worker. You need to have an understanding that for the injured worker, the workplace injury is a traumatic and possibly life changing event. The foundation to it is
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At the 2017 Comp Laude education event, a panel discussed the need to look beyond opioids for the treatment of chronic pain. The panel included: Kimberly George – Sedgwick (moderator) Beth Darnall, PhD – Stanford University Steve Stanos, DO – Swedish Medical Group James Atchison, DO – Shirley Ryan Ability Lab These speakers are some of the most innovative people in the pain management industry who are leading research efforts into non-opioid pain management opportunities. Patients are often not given tools to assist them in the management of pain. The only “tool” they are given is a pill. It is
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At the 2017 Comp Laude Gala, Kimberly George from Sedgwick hosted a conversation with Dr. Robert Pearl, former CEO of The Permanente Medical Group. Under Dr. Pearl’s leadership he had responsibility for 35,000 staff, 9,000 physicians, and the care of 4 million Kaiser Permanente members on the east and west coasts. The discussion focused on the state of healthcare today and how it must transform for tomorrow while addressing opportunities and correlations for the workers’ compensation industry. Dr. Pearl was inspired to write his book “Mistreated” because his father was one of thousands of people who die every year due
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At the 2017 PCI Annual Meeting, a panel discussed the state of the global reinsurance market and what to expect in 2018. The panel included: Stan Galanski – President and CEO, The Navigators Group, Inc. Eric Anderson – CEO, AON Benfield James Kent – Global Deputy CEO & North America President, Willis Re Steve Levy – President, Reinsurance, Munich Re America Brian Quinn – CEO of North America, Odyssey Re Tony Rettino – Founding Principal, Elementum Capital Q: Where is the reinsurance market heading for at the 01/01 renewal? Answers: Don’t buy into the hype. Ultimately the market is made
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A the 2017 PCI Annual Meeting, a panel discussed the impact of innovation in the insurance industry. The panel included: Tony Trivella – EVP, Treaty Division, Hartford Steam Boiler Tim Attia – CEO, Slice Labs Jacqueline Lesage Kraus – Managing Director, Munich Re/HSB Ventures Ed Largent – President, CEO and Board Chair, Westfield Insurance Keith Moore – CEO, CoverHound What is different about innovation in the insurance industry? Customer expectations are changing across all industries. Insurance is just part of that bigger picture. An industry that is looking to take on new technology to improve what they do is not
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