At the 2021 WCI Conference in Orlando, Scott Westman, Sr. Vice President Casualty Operations at Sedgwick and Steve Figliuolo, Enterprise Risk Management at Chick-fil-A, Inc., discussed how they approach workers’ compensation claims. Advocacy Approach Chick-fil-A tries to take the same customer service approach with their claims handling that they do with the customers in their stores. […]

What are the most important focuses for workers’ compensation programs that lead to quality claims outcomes and what are the claims strategies and initiatives that best drive results? At the 2021 Workers’ Compensation Institute Conference in Orlando, a a panel of risk managers share what has worked well for them, and how they drive those […]

Even before the pandemic, presumption laws for first responders were becoming ubiquitous. However, questions remain about whether these laws are being led by science or sympathy and how we should treat similar risks and exposures for employees not favored by presumptions. In this session at WCIvirtual 2020, panelists gave a realistic assessment of whether some […]

In day two of this two-day session at WCIvirtual 2020, law firms from the Workers’ Compensation Defense Institute (WCDI) discussed various employee injury trends and related laws in their states.   Panelists Included: Caitlin Beyl – Attorney at McConnaughhay, Coonrod, Pope, Weaver & Stern, PA Christopher McCue – Attorney at McConnaughhay, Coonrod, Pope, Weaver & […]

In day one of this two-day session at WCIvirtual 2020, law firms from the Workers’ Compensation Defense Institute (WCDI) discussed various employee injury trends and related laws in their states. Panelists included: Kyle K. Kinney – Miller, Christie & Kinney, PC (moderator) Emily Edwards – Manning & Kass, LLP – California Walter E. Harding – […]

In this session at WCIvirtual 2020, panelists discussed examples of various workers’ compensation cases and ways that this case law can be applied. Speakers included: E. Louis Stern – McConnaughhay, Coonrod, Pope, Weaver & Stern, PA (moderator) Geoffrey Bichler – Bichler, Oliver, Longo & Fox, PLLC Marc Golden – Rosenthal, Levy, Simon & Sosa, PA […]

In modern history, there has not been a more disruptive risk management event than the COVID-19 pandemic. It has changed everything, including how we work, where we work and how we interact with each other. This novel virus did not come with a playbook, but after months of living through it, there are many lessons […]

Risk management is continuing to expand. The discipline is rapidly embracing areas that would have clearly belonged elsewhere in the past. This session at WCI’s 2019 Workers’ Compensation Educational Conference discussed current disruptors and future outlook. Speakers included: Marc Salm, Vice President, Risk Management, Publix Super Markets, Inc. Peter G. Keating, Jr., CRM, Claims Manager, […]

The end goal of every workers’ compensation claim is to get the injured worker back to work as quickly and cost-effectively as possible. Even with the best intentions, misalignment between parties is common. In this session at WCI’s 2019 Educational Conference, panelists explored creative methods to build stronger alignment between stakeholders. Moderator: Jim Robert – […]

At the 2019 WCI Conference, a session discussed how to avoid common pitfalls of the Medicare Secondary Payer Compliance (MSP) process. The speakers were: Heather Sanderson – Chief Legal Officer, Franco Signor LLc Rose Arellano – Director of Healthcare Billing & Recoveries, Performant Corp (current CMS contractor) Cliff Connor – VP Medicare Compliance, Gallagher Bassett […]