A high-performance workers’ compensation program requires managing outside vendors and effectively coordinating their service offerings with the employer’s internal resources to improve the injured worker’s experience and case outcomes. In this session at the 2017 National Workers’ Compensation & Disability Conference, a panel of claims experts provided a targeted approach to get the most out […]

The myth surrounding workers’ compensation predictive analytics is that the analytics solve all problems. Sure analytics present the red flags, but they do not provide solutions until you do something with them. This session at the 2017 National Workers’ Compensation & Disability Conference illustrated how to effectively use predictive analytics once they have been collected. […]

At Nordstrom, injured-worker advocacy is not a recent strategy. Over the years, this retailer has worked to perfect its customer-focused approach to engage injured workers and advocate for their care. At the 2017 National Workers’ Compensation & Disability Conference, Janine Kral, Vice President of Risk Management at Nordstrom, described how the company’s practices have evolved […]

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed how ride sharing services can assist in providing transportation on worker’s compensation claims. The speakers included: Joseph McCullough – Senior VP of Transportation and Translation, One Call Care Management Nadir Vissanjy – Strategy Manager for Healthcare, Government & Education Partnerships, Lyft, Inc. America’s […]

At the 2017 California Workers’ Compensation and Risk Conference, a panel discussed using social media as a claims investigation tool and also the importance of performance metrics in evaluating your program. The speakers included: Steve Cassell – President & CEO, Command Investigations LLC Andy Olwert – President, Next Level Administrators Beth Savelli – Risk Manager, […]

From medical bills, to lost productivity, to the emotional toll that an accident takes on injured employees, employers face skyrocketing costs associated with workers’ compensation claims. This panel at WCI’s 2017 Workers’ Compensation Educational Conference highlighted how onsite therapy can help properly manage workplace injuries when they occur. The panel included: Jaime Sigurdsson, CEAS, Director […]

Establishing an effective return-to-work program is widely accepted as one of the most significant cost-saving measures for managing employees’ workers’ compensation injuries. This panel discussion at WCI’s 2017 Workers’ Compensation Educational Conference reviewed trends in return-to-work program administration.  The panel included: Frances Ford, Co-Founder, ReEmployAbility (moderator) Nathan Hughes, Director of Risk Management, Safelite Group Jodie […]

Advocacy has emerged as a very effective means for addressing work-related issues and the many challenges they pose. This session at WCI’s 2017 Workers’ Compensation Educational Conference provided an in-depth discussion of how an advocacy approach works and the benefits it can produce.  The panel included: Max Koonce, Managing Director, Sedgwick Claims Management Services (moderator) […]

At the RIMS 2017 Annual Conference and Exhibition, this panel of healthcare risk professionals discussed the most-prominent workers’ compensation challenges and solutions facing the industry today. Speakers included:  Rich Reynolds, Manager – Workers’ Compensation, Providence Health & Services Paul Posey, CEO, Ascension Care Management Martin King, Director, Corporate Risk Management, Kaiser Permanente Mark Walls, Vice […]

“Sitting is as bad as smoking.” 10,000 Americans a day turn 65, increasing the possibility of comorbid conditions on claims. Claims with a comorbidity diagnosis are increasing. A comorbid diagnosis can give the provider, injured worker and payer more realistic expectations for return to work and recovery. Eric Patten, Director of Clinical Management and Complex […]