Between the shift to remote learning and mitigating the risks of COVID-19, higher education has had a tumultuous year. And with new risks emerging almost too regularly, retentions and limits are increasing, making obtaining coverage a challenge. In this session at RIMS 2021, four higher education risk management specialists covered the dominant risks shaping coverage for higher education and how they’re impacting coverage. Guests included: Courtney Curtis – Assistant Vice President, Risk Management & Resilience Planning, University of Chicago Craig McAllister – Executive Director, Risk Management, University of Miami Risk Management Susan Liden – Director of Risk Services, Pacific Lutheran University
(Read the full article…)

Identifying emerging risks and their potential impact is critical to any organization’s ability to achieve business objectives and longer-term strategy. This session at RIMS 2021 investigated various practices in recognizing and assessing emerging risks. Speakers included: Jana Utter, Vice President, Enterprise Risk Management, Centene Corporation Lorie Graham, Chief Risk Officer, American Agricultural Insurance Company Suzanne Christensen, Chief Risk Officer, Invesco Justin Smulison, Business Content Manager, RIMS Emerging risks can come in many forms – they can be novel (not seen before), evolving (behaving differently than they one had) or known/unknown (knowledge of the risk existed, but it just now affects
(Read the full article…)

Ergonomics concepts can be traced back to WWII when it was first used to assist pilots—minimizing fatigue, reducing error and keeping pilots flying longer. Shifting to today, we’re dealing with the health effects from computer overuse while working from home and injuries from handheld devices, like “texter’s neck” and “gamer’s thumb.” In this session at RIMS 2021, Michelle Despres, Vice President of Physical Therapy at One Call, discusses ergonomics best practices for employees working from home and the cost reduction for employers when an ergonomics program is established. Working From Home A recently published article from The Stanford Institute provides
(Read the full article…)

Now more than ever, because of the current global pandemic and the myriad of risks in today’s global business and economic climate, organizations must recognize the benefits of having a risk professional seated on a board. This RIMS 2021 session explored why a risk professional may want to serve on a board and the pathway to achieving it. Speakers included: Soraya Wright, Vice President Strategic Initiatives, RIMS James Lam, James Lam & Associates Justin Smulison, Business Content Manager, RIMS Where to Start When looking to serve on a board, a great place to start is with non-profit organizations. There are
(Read the full article…)

Implementing the appropriate risk process starts with building a foundation that meets your organization’s objectives, but consistent maintenance of your risk policy can help define the value and significance of your strategy. In this session at RIMS 2021, Joseph Mayo, President of J.W. Mayo Consulting LLC, reveals how to implement a risk management process, along with his best practices from industry experience. Building a Foundation The foundation of risk management relies on the risk policy and governance mechanisms. Risk policy needs to define the organization’s risk appetite and tolerance. Once risk policy has been established, the governance framework can begin.
(Read the full article…)

Due to COVID-19, safety trends and protocols are rapidly changing every day. This session at RIMS 2021 cited several considerations that organizations should have on their radar as employees begin to return to workplaces across the nation. Speakers included: Michael Lorms, Risk Services Manager, Sedgwick Joseph Whitlock, Senior Advisor, Industrial Hygiene, EFI Global Communication COVID-19 safety training entails much more than providing masks and hand sanitizing stations. Communication is key. Even during scary and stressful conditions, organizations should focus on communicating what they do know at the time and make everyone aware that circumstances may change. It is helpful to
(Read the full article…)

With the ever-increasing role of technology in every aspect of our daily lives, driving your data story has truly become paramount to enhancing your business processes and delivering the right messaging. In this session at RIMS 2021, Steve Rhee, Chief Digital Officer at Gallagher, discusses major data trends in 2021 and how to implement them to optimize your customer’s experience. Five Data Trends Driving Business in 2021 Digital omni-channel and real-time data interaction is critical. Data exchange is now a two-way street. Remove friction and be where your customers are. AI and predictive modeling will drive customer personalization. COVID-19 has
(Read the full article…)

The use of video surveillance has become critical to successful risk management for every business and public entity. This RIMS 2021 session illustrated ways that video has become the new normal to help manage risk, defend litigation and mitigate damages. Speakers included: Seymour Everett, Partner, Everett Dorey LLP Caryn Siebert, JD, Vice President & Director – Carrier Engagement, Gallagher Bassett Surveillance video has become a risk management game changer. In-person jury trials are now being live streamed during COVID-19, the use of police body cam footage became influential in several cases like that of George Floyd and Jacob Blake, and
(Read the full article…)

Evidence-based medicine can help reduce medical risk, measure medical treatment quality and ultimately improve the quality of care of injured workers. In this session at RIMS 2021, experts from Gallagher Bassett discussed using evidence-based medicine to improve health outcomes and its adoption within the workers’ compensation industry. Guests included: Jeffrey Austin White – Senior Vice President Product Development, Gallagher Bassett Joe Powell – Senior Vice President Analytics, Gallagher Bassett Medical Treatment Practices are a Black Box One of the most elusive goals in managing workers’ compensation claims is determining which claims are likely to go off track. This can ultimately
(Read the full article…)

While it will take time to consider the full impact of the pandemic, early claims data has allowed us to get a picture of its effect on the industry, including the makeup of COVID-19-related claims. In this session at RIMS 2021, experts discuss COVID-19’s impact on the claims experience, both in the occupational and non-occupational space. Guests included: Bryon Bass – Senior Vice President, Disability and Absence Practice & Compliance, Sedgwick Max Koonce – Chief Claims Officer, Sedgwick COVID-19 Claims Trends Non-occupational workforce absence includes short-term disability programs and paid leave programs, required at the statutory level or offered as
(Read the full article…)