Opportunities to manage workplace injuries to their optimal conclusions evaporate when claim handlers ignore medical intervention’s power. Important elements may be lost, including the potential to identify risk factors that can delay recovery, the ability to uncover non-work injury causations, and the efficient coordination of claims-service providers. In this session at the 24th Annual National […]

At the 2015 National Council of Self-Insurers Annual Conference, a panel discussed the challenges of managing claims in a diverse workforce. The panels were: Michele Adams – Walt Disney World Resorts Loyd Hudson – American Electric Power Max Koonce – Walmart Disney has a diverse workforce. In fact, employees at Disney World speak three primary […]

This session at the National Workers’ Compensation & Disability Conference in Las Vegas focused on the increasing diversity in today’s workforce and how that is impacting workers’ compensation. Jennifer De La Torre, Executive Director of Workforce Diversity at AT&T, and Elizabeth Demaret, Executive Vice President, Chief Customer Relationship Officer at Sedgwick, explained how the aging, […]

In her session at the National Workers’ Compensation and Disability Conference in Las Vegas, Patricia Hostine, U.S. Director of Disability Management, Flex-N-Gate Corp, stressed that worker communications have a direct impact on losses and, if you can tailor your message properly, your communications can make the claim go as smoothly as possible. It’s important to […]

At the 23rd Annual National Workers’ Compensation & Disability Conference in Las Vegas, Teresa Bartlett, M.D., SVP, Medical Quality at Sedgwick offered strategies for managing workplace absences through engagement and high-quality care. According to Dr. Bartlett, there are four keys to employee engagement that can be used to engage injured, absent and disconnected employees, producing […]