What is the definition of empathy? How is empathy incorporated into your return to work (RTW) program, and if not, how do you propose it changes? During the 2023 Workers’ Compensation Institute Educational Conference, a panel of experts broke down practical ways to implement empathy in your program. Discover what active/reflective and empathetic listening is […]

At the 2023 Workers’ Compensation Institute Educational Conference, presenters provided an in-depth review of strategies, tools, and innovations to assist employers with Return to Work (RTW) initiatives. Uncovering the resources for employers to prioritize Return to Work programs, this session discusses the latest technology trends, artificial intelligence, and how the human touch helps promote workplace […]

This session from RIMS 2023 examined two often overlooked factors that contribute to poor workers’ compensation outcomes. Speakers included: Kimberly George, Global Head of Product Development and Innovation at Sedgwick Bryon Bass, Senior Vice President, Workplace Absence at Sedgwick Stress and anxiety can have dire effects on workers’ compensation outcomes, impacting areas like tissue healing, […]

How do you train managers on return to work and applying light duty restrictions? How do you know you’re selecting the right vendors and physicians? At the 2022 Workers’ Compensation Institute Conference in Orlando, an interactive session including audience members and an expert panel share the highs and lows of their return-to-work programs. Speakers included: […]

With federal workplace laws becoming increasingly complex and state mandates continually changing, employers are looking for ways to establish a consistent leave of absence approach across the organization. This RIMS 2021 session offered clarity on leave of absence and accommodation details and best practices. Speakers included: Shawn Johnson, Managing Director, Workforce Absence Solutions, Sedgwick Adam […]

The longer an injured employee is off work, the less likely they are to ever return. Light duty work is a great way to give injured employees a purpose and facilitate quicker recovery. There are challenges, but it is important to utilize vocational rehabilitation efficiently. In this session at the 2020 CLM Workers’ Compensation and […]

With new generations entering the workforce and technology offering new data and resources, claims management has certainly evolved over the years. In contrast, antiquated administrative processes and outdated claims handling objectives remain prominent. In this session at the WSIA 2020 Annual Conference, Max Koonce, Chief Claims Officer of Casualty at Sedgwick, offered insight into the […]

Employers who have adopted and embraced advocacy early on are becoming increasingly creative in the way they engage employees. Initial results are impressive, yielding improved outcomes. This session at WCI’s 2019 Workers’ Compensation Educational Conference examined the important elements of an employee advocacy approach. Speakers included: Noreen Olson, RN, MN, COHN-S, ARM, Manager, Claims, Risk […]

All too often, public agency loss runs contain a high number of unresolved claims or future medical claims where sworn officers will not consider settlement. It is a phenomenon that every agency grapples with and no one seems to have the solution. This session at the PARMA 2019 Annual Risk Management Conference investigated why this […]

Jargon frequently used within workers’ compensation shapes injured employee perceptions, opinions about the system and the care they will likely receive ー eventually impacting the outcomes. At the 2018 National Workers’ Compensation & Disability Conference, Bob Wilson, President and CEO of WorkersCompensation.com, presented his thoughts on how to change this climate by emphasizing function and […]