Technology has become ingrained in our daily lives, both at home and work. The workers’ compensation claims management process can benefit from the advent of wearable devices and social media, but careful consideration should be given to issues and perspectives of the employer, administrator, insurer and injured worker. In this session at the 2020 CLM Workers’ Compensation and Retail, Restaurant & Hospitality Conference, panelists discussed ways in which technology can be used to monitor employee performance and safety, enhance post-injury care and create additional opportunities for employees to return to work. Speakers included: Jeff Heaser, Vice President Workers’ Compensation Claims
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Medical technology, treatments, delivery and even payment mechanisms are evolving. In this session at NCCI’s AIS Virtual Conference, Raji Chadarevian, Director of Medical Regulation and Informatics, highlighted new developments and offered insight into what the near future may hold for workers’ compensation. Delivery Who Is Delivering Medical Services? In 2012, nonphysicians made up 47 percent of all professional services. In 2018, that share has jumped to 59 percent. Nonphysicians are composed of professions like physical therapists, physician assistants and nurse anesthetists. Nonphysician employment is growing rapidly. From 2012-2018, nurse practitioners saw a 63 percent increase, physician assistants saw a 32
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In this session at NCCI’s AIS Virtual Conference, Barry Lipton, FCAS, MAAA, Practice Leader and Senior Actuary, reviewed new and updated NCCI research on worker demographics and their potential impact to workers’ compensation. The Aging Workforce and Its Implications By 2028, nearly 10 percent of the workforce will be made up of those ages 65 and older. This age group will see the largest growth between 2018-2028 (projected 6.1 million more workers), closely followed by those ages 25-44, who will see a projected growth of 4.8 million. The growth in the aging workforce has led to an increase in accident
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Each year NCCI produces a State of the Line Guide that provides a review of the latest workers’ compensation financial indicators, trends, cost drivers and broad economic markers. In this session at the NCCI AIS Virtual Conference, Chief Actuary Donna Glenn, FCAS, MAAA, provided an overview of NCCI’s findings. COVID-19 Update COVID-19 has influenced sudden, sweeping and complex changes to our industry almost overnight. Legislation impacting compensability is changing by the day. Almost every aspect of workers’ compensation will be affected. Nevertheless, the system is strong and, if we work collaboratively, we can weather the storm. NCCI is staying on
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It is no secret that the COVID-19 pandemic is already wreaking havoc on the economy. It this session at NCCI’s AIS Virtual Conference, Robert Hartwig, PhD, CPCU, presented the pandemic’s effect on our economy and the workers’ compensation system. The property/casualty industry is entering the COVID-19 era with significant financial strength, which is positive. The industry ended 2019 with a record $858 billion in policyholder surplus. The pandemic, however, will stunt growth in 2020 and likely into 2021, due to huge amounts of exposure for the industry. Commercial lines will likely be more severely hit than personal lines. Workers’ compensation
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Risk management data can make your business more transparent, efficient and flexible. In this session at the WSIA 2020 Annual Conference, Consulting Actuary Mary Daly, a principal in Oliver Wyman’s Los Angeles office, explains the uses of varying types of risk management data and how each provide immense value to your organization. Why Invest in Advanced Data? While aggregated data can provide helpful insight in the workers’ compensation industry, it tends to be limited. Extended types of data can allow us to be more proactive than reactive. Economic uncertainty is the perfect time to invest in technology because it: Improves
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In this session at the WSIA 2020 Annual Conference, Kimberly George, Senior Vice President for Corporate Development, M&A, and Healthcare for Sedgwick, and Mark Walls, Vice President for Communications and Strategic Analysis for Safety National, discuss the major issues affecting workers’ compensation this year and how COVID-19 has drastically impacted each. Election Impact There is much to consider as the presidential and congressional elections happen later this year. If Democrats take control of the Senate, there may be changes in state workers’ compensation laws. We can also expect COVID-19 to impact voter turnout and how the public responds based on
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With new generations entering the workforce and technology offering new data and resources, claims management has certainly evolved over the years. In contrast, antiquated administrative processes and outdated claims handling objectives remain prominent. In this session at the WSIA 2020 Annual Conference, Max Koonce, Chief Claims Officer of Casualty at Sedgwick, offered insight into the current casualty claims environment, including COVID-19’s impact. Opioids Interestingly, COVID-19 is dominating the media and we have not seen the same push of information about opioids that we regularly see. That being said, we are not necessarily over our opioid problems. Studies do show a
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From attacks on exclusive remedy, to rapidly-evolving presumption laws, there are several workers’ compensation issues that should be on your radar. In this session at the WSIA 2020 Annual Conference, Robert ‘Buz’ Minor, Executive Director of the National Council of Self-Insurers (NCSI), shared national trends and their impact on the industry. Attacks on Exclusive Remedy The “Grand Bargain” refers to the creation of workers’ compensation, which detailed that employers would be required to cover work-related injury costs. A 2015 article from ProPublica, called, “The Demolition of Workers’ Comp,” accused that states were slashing benefits, denying injured workers when they need
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In this session at the WSIA 2020 Annual Conference, Joel Stacks, Director of the Washington State Department of Labor & Industries, shared the latest updates on the state’s workers’ compensation system. The governor has recently announced his plan to re-open Washington. That decision was driven by data with considerations on whether they had the infrastructure available related to testing, identifying cases and tracing. They started opening essential services, with a plan to move on to parks, construction, curbside retail and so on. To re-open, they began with a focus on prevention. This included five key elements: Social distancing – Redesign
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