Whether your company self-administers its claims management, outsources, or has a bundled claims program, the quality of the claims management will have a major impact on your company’s financial performance in the short, medium, and long term. During a session at the WCI’s 2017 Workers’ Compensation Educational Conference David Stills, Vice President, Global Risk Management from Walmart Stores, Inc moderated a panel of experts that included Max Koonce, Managing Director, Sedgwick Claims Management Services, Valerie Franco, Vice President of Risk Management, Lowe’s Companies, Inc. and Chantel Mottram Kvigne, Vice President, York Risk Services Group. Myth#1 People issues one less thing
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Due to an aging workforce, companies will face tremendous turnover in teams and management in the next few decades. This session at WCI’s 2017 Workers’ Compensation Educational Conference highlighted employment programs, retention tools, leadership development and unique litigation claim strategies that resonate with younger demographics. The panel included: Mark Siciliano, Vice President & Managing Director, Helmsman Management Services (moderator) Teresa V. Elkins, Risk Manager, Arlington County Virginia Victoria Luna, Attorney, Wilson Elser Moskowitz Edelman & Dicker, LLP In the Workforce Twenty-four percent of the U.S. labor force is poised to retire in the next 10 years. Fifty percent of the
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At the 2017 America’s Claims Event a panel of senior claims executives talked about their insights on where claims are now and how they will evolve in the future. The panel was: Eric Brandt – Managing Director and Chief Claims Officer, Esurance (Moderator) Paul Strohfus – Vice President Claims Legal Services, WR Berkley Corporation John Shaw, Senior Vice President Claims Management, Marsh Risk & Insurance Services Mary Nasenbenny – Senior Vice President Claims, The Hartford Question: What is your view on technology and the impact it will have on claims handling? Answers: When we talked claims technology in the past
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At the 2017 America’s Claims event, a panel discussed emerging trends in claims litigation on certain issues. The panel members were all representatives of Your House Counsel: Timothy Crawley – Partner, Anderson Crawley & Burke PLCC Edward Bacon – Partner, Bacon Thornton & Palmer LLP Deana Dagner – Partner, Dagner Schulter Mitzner Weber LLC Paul Miller – Partner, Miller Christie & Kinney PC Christopher Reinkall – Partner, Doherty & Progar LLC Collateral Source Collateral source rules apply to personal injury litigation. They are designed to prevent defendants from being able to argue that medical benefits were paid by a “collateral
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At the 2017 America’s Claims Event a session discussed liability exposures from 3D printing. The speaker was Christopher Iliff, Senior Vice President with Swiss Re. 3D printing has the potential to revolutionize the manufacturing industry. It is different from other manufacturing processes in that it is additive vs subtractive. In other words, something is created by 3D printing by layers building upon layers. In traditional manufacturing things are typically created by starting with something large then reducing the size to create the product (punch press, molds, etc). The items that can be 3D printed are rapidly increasing. These include: Entire
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At the 2017 America’s Claims Event, a panel discussed the threat about cyber attacks and data breaches. The panel was: Jennifer Coughlin – Partner, Muller Coughlin Danielle Roth – Team Leader Cyber, XL Catlin Atari Soni – Senior Vice President Cyber Claims Advocacy Leader, Marsh USA Inc Cyber policies are different from other coverage in that there is both first party and third party coverage. The first party coverage is for breach response. The carrier will work with the insured to determine what happened, whether it is ongoing, and to mitigate the threat. They will also work with the client
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At the 2017 America’s Claims Event a session discussed how auto carriers can improve efficiency by integrating data and analytics into the life of a claim. The speaker was Frank Cesario, Director of Claims with LexisNexis Risk Solutions. Despite increases in satisfaction scores, claims processing continues to be the lowest performing area in the insurance process. First notice of loss is a key touch-point where millennials rate the process much lower than baby boomers as they have an expectation for quicker results based on their life experiences. Strategy for developing an integrated claims platform: Stability – Cannot disrupt your business
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At the 2017 America’s Claims Event, a session discussed how technology advancements are enhancing customer service and claims handling. The speaker was Jeff Saye, Global Practice Leader for P&C Insurance Claims with Genpact. Claims organizations are challenged with balancing three competing priorities: Loss Accuracy Expense Control Customer Satisfaction Emerging technologies and big data are enabling carriers to do a better job balancing these priorities and which can create competitive advantages. A typical claims process involves multiple touch points and manual interventions between the claim handler and the person filing the claim. With technology you can reduce these touch points, which
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At the 2017 WCIRB Annual Conference, a session discussed the future of work and what his reality vs hype. The speakers were: Ward Brooks, WCIRB Vice President, Research Bill Mudge, WCIRB President and CEO There are a wide variety of views on this issue. Some feel that automation will significantly eliminate jobs in the future, while other feel automation of some jobs will create other job opportunities. The concern of technology having an impact on employment is hardly a new phenomena and traces back to the 1930’s when factory assembly lines were first seen. Can we automate many jobs? Maybe.
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At the 2017 WCIRB Annual Conference a session discussed friction issues in the worker’s compensation system. The speakers were: Saul Allweiss, Attorney, Law Offices of Allweiss and McMurtry Tony Milano, WCIRB Vice President, Actuary Frictional costs in workers’ compensation are significantly higher than other systems. For example, to deliver $1 in benefits it cost: $0.04 for the Red Cross $0.02 for Medicare $0.18 for private health insurance $0.53 for California workers’ compensation Session highlights: Defense and medical-legal costs are over three times higher in California than in median NCCI states. A big part of this is is the driven by
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