Director – Client Services

RISK SERVICES & PRODUCT DEVELOPMENT DEPARTMENT

 

Safety National is an alternative market insurance provider that offers a broad range of risk funding products through insurance agents and brokers. Founded in 1942, Safety National is the leading provider of excess workers’ compensation coverage to self-insured employers and groups nationwide, and has provided that type of coverage longer than any other company in the United States. The company continues to expand and adapt its product lines to better meet the needs of today’s employer. Safety National recently celebrated its third year of being named a “Best Place to Work” by Business Insurance magazine.

 

JOB SUMMARY:

Represents Safety National in a professional manner consistent with the goals and objectives of the Company and the Risk Services & Product Development Department. Primarily responsible for the presentation and integration of client services programs with more complex Treaty Reinsurance, Association, and Standalone accounts. Manages multiple client services resources and vendor relationships. Mentors, trains, and coaches less experienced client services team members. Works independently under minimal supervision.

ESSENTIAL FUNCTIONS:

At Safety National, we live by the following five core values: Relationships, Integrity, Teamwork, Balance, and Stability. Our Core Values serve as the fundamental foundation of our corporate culture and drive our interactions, both internally and externally. An essential function of all Safety National positions is to fully embrace and represent these core values in our daily work life and relationships.

General Responsibilities

Present and integrate client services programs with more complex Treaty Reinsurance, Association, and Standalone accounts.

Manage multiple client services resources and develop relationships with business partners that support them.

Assist with the enhancement of department marketing collateral.

Lead and/or assist in the development and implementation of new client services resources, and enhancement of existing resources.

Assist with internal education and training on the company’s client services offerings.

Serve as a mentor, trainer, and coach to less experienced client services team members.

Assist in the development and execution of procedures for the deployment of client services programs.

Develop relevant subject matter expertise to engage in thought leadership activities within areas of expertise.

Assist with customer service oriented issues on client services programs.

Attend industry conferences as an exhibitor and presenter to promote services and thought leadership content.

Participate in the tactical planning process for items related to client services.

Serve as a backup to client services staff, as needed.

ADDITIONAL RESPONSIBILITIES:

Work closely with internal stakeholders to promote a team effort and maintain a cohesive message in the marketplace.

Adhere to Company travel guidelines when planning business trips.

Provide reports, expense accounts and additional requested information accurately and on a timely basis.

Work on special projects as assigned by supervisor or senior/executive management.

 

QUALIFICATIONS:

Bachelor’s degree.

Industry designations such as ARM, CRM, or CPCU are desirable.

At least 15 years insurance industry experience in client facing roles. Experience with workers’ compensation and casualty lines of business is preferred. Experience with reinsurance is a plus.

Proficiency in Windows-based computer software systems and programs, including Word, Excel and PowerPoint. Experience with online presentation applications (WebEx, GoToWebinar, etc) is a plus.

Requires someone professional, dependable, organized, motivated, efficient, and accountable with a mature attitude.

Excellent oral, written, and communication skills, including public speaking and relationship-building skills.

Must be able to prioritize tasks and work on multiple items simultaneously.

Must be able to use a personal laptop computer, telephone, and Smartphone.

Must be able to travel overnight regularly to client locations via airplane and rental car, and stay at hotels.

 

NOTE:

In order to meet the needs of the Corporation, employees may be assigned other duties in addition to, or in lieu of, those described above.

For consideration, please submit your resume along with a completed and signed employment application (found on the right hand side of this page).

If you have any issues submitting your information via this website, please email: SNCCrecruitment@safetynational.com.

 

Safety National will only accept resumes and applications from qualified applicants for particular job postings. Resumes and applications submitted that are not identified with a specific job posting will not be reviewed. Safety National reserves the right to unilaterally determine whether or not a particular applicant is qualified for any position with the Company.

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Outstanding Medical, Dental and Vision Coverage. Employee and Children covered at no cost, low cost for Spousal coverage.

Medical Deductible Reimbursement Plan

Life/AD&D Insurance, Short Term Disability and Long Term Disability provided at no cost to employee.

401k Savings and Profit-Sharing Plan

Pre-Tax Dependent Care Assistance Plan

Tuition Reimbursement

Paid Leave and Holidays

Alternate Work Schedules

Business Casual Dress Policy

 

EEO STATEMENT

Safety National is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job related information or protected characteristics.

 

Location: St. Louis
Date: November 9, 2017
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