Assistant – PSA Policy Operations



Safety National is an alternative market insurance provider that offers a broad range of risk funding products through insurance agents and brokers. Founded in 1942, Safety National is the leading provider of excess workers’ compensation coverage to self-insured employers and groups nationwide, and has provided that type of coverage longer than any other company in the United States. The company continues to expand and adapt its product lines to better meet the needs of today’s employer. Safety National recently celebrated its third year of being named a “Best Place to Work” by Business Insurance magazine.


Responsible for monitoring and follow through of service related requests for the Policy Operations unit, and tracking all Primary Workers’ Compensation, Commercial Auto, and General Liability transactions to include: New Business, Renewals, Endorsements, Cancellations, Reinstatements and Non-renewals. This position includes the accuracy in which transactions are issued and distributed to our customers.


At Safety National, we live by the following five core values: Relationships, Integrity, Teamwork, Balance and Stability. Our Core Values serve as the fundamental foundation of our corporate culture and drive our interactions, both internally and externally. An essential function of all Safety National positions is to fully embrace and represent these core values in our daily work life and relationships.

Monitors and prioritizes transaction and service related requests using the PSA Tracking application. These records are created as the transactions and requests for service are received from other departments or external customers for system processing. This includes the data entry of applicable information into a database record, and ensuring the appropriate and timely routing of the policy transaction or service request.

Responsible for the accurate and timely interface of primary worker’s compensation Employer Location/Entity information import into the IMS Application. Conducts thorough reconciliation, maintenance and error detection of the worker’s compensation Locations in IMS.

Daily monitoring of the Primary Bound Quote queue in IMS to identify newly bound policies. Opens dialogue with appropriate underwriting specialists to ascertain timing receipt of the new/renewal primary Location information necessary to produce state mandated Poster Notices.

Responsible for the accurate production of state required Posting Notices for all new, renewal and applicable endorsements. This includes ensuring the correct policy data populates applicable notices, correct notices are retrieved from state profiles, correct paper stock is used, and edits are made to the customer’s standards.

Responsible for the production and distribution of Commercial Automobile Insurance Cards (Auto ID Cards) for clients. This includes ensuring the correct policy data populates applicable Auto ID Cards, correct paper stock is used, and edits are made to the customer’s standards.

Retrieval of Experience Modifiers from NCCI and various state bureau websites. This entails the creation of new policy transactions to be processed in order to mitigate potential fines and criticisms. Communication to appropriate SN UW and PSA personnel is required when discrepancies are identified.

Distributes policies and transaction documents to client. This includes attaching the appropriate documents as mandated by state bureaus; the creation of mailing and tracking labels; and the maintenance and accuracy of the PSA Tracking database and ImageNow files.

Manages any calls or email requests sent to the PSA Help Desk. Enters appropriate data in PSA Tracking, resolves first line issues or assigns responsibility to second level staff, escalating emergencies and following up with the responsible party for resolution.



Monitoring and ordering of paper stock for state poster notices and departmental supplies.

Stocks Large Policy/Poster Notice Copy machine with multiple poster/policy paper and deals with either GFI or IS Help Desk to resolve Printer issues.

Provides assistance for switchboard relief during designated PSA times as needed.

Acts as backup for designated PSA personnel.

Special duties or projects as assigned by the AVP of Policy Services Administration, Director of Policy Services or Manager – Large Casualty Policy Operations.



College Degree desirable

Previous insurance industry experience desirable

Experience in Microsoft Excel and Microsoft Word required

Must have excellent organizational and time management skills

Must have the ability to prioritize, work on multiple tasks simultaneously, and be able to take direction from many sources.

Must have good oral and written communication skills, ability to problem solve and work closely with others

Must be able to work in a team environment



In order to meet the needs of the Corporation, employees may be assigned other duties in addition to, or in lieu of, those described above.

For consideration, please submit your resume along with a completed and signed employment application (found on the right hand side of this page).

If you have any issues submitting your information via this website, please email:


Safety National will only accept resumes and applications from qualified applicants for particular job postings. Resumes and applications submitted that are not identified with a specific job posting will not be reviewed. Safety National reserves the right to unilaterally determine whether or not a particular applicant is qualified for any position with the Company.


Outstanding Medical, Dental and Vision Coverage. Employee and Children covered at no cost, low cost for Spousal coverage.

Medical Deductible Reimbursement Plan

Life/AD&D Insurance, Short Term Disability and Long Term Disability provided at no cost to employee.

401k Savings and Profit-Sharing Plan

Pre-Tax Dependent Care Assistance Plan

Tuition Reimbursement

Paid Leave and Holidays

Alternate Work Schedules

Business Casual Dress Policy



Safety National is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job related information or protected characteristics.

Location: St. Louis
Date: November 9, 2017
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