Claim Management
Safety National’s team of claims analysts has an average of 17 years of industry experience and our management team averages 24 years of experience.
Our claims team sees the most costly Workers’ Compensation claims from across the country on a daily basis and works in partnership with our policyholders and Third Party Administrator (TPA) partners to control claim costs while delivering benefits in accordance with the law.
Safety National’s claims team provides unparalleled service to policyholders as exemplified by our rapid claim payment turnaround time. For self-insured policy holders, Our average in-house processing time for reimbursement requests on claims that have exceeded the retention is less than one day, with receipt of reimbursement check by the client in 10 days or less.
Our claim management experts provide educational support through presentations at industry conferences, webinars, TPA seminars, training materials and individual client assistance. Our goal is not to compete or conflict with the TPA or self-administered claims administration programs of our policyholders, rather to support and complement those programs where possible.
Medical Management
When a catastrophic injury claim occurs, special expertise in medical and claims management is needed to ensure the best possible outcome for the injured employee and appropriate cost control for the employer and/or carrier.
Our Medical Management Director, Sherri Hickey, RN, BSNM, MSA, has 10 years clinical experience and 12 years experience tackling Workers’ Compensation claims. As a member of the National Workers’ Compensation Advisory Board for Shepherd Center in Atlanta, GA, Sherri advises one of the country’s premier catastrophic care hospitals on rehabilitation programs for spinal cord injuries, brain injuries and multiple trauma. She also provides educational support and guidance for our claims management partners and works with Best Doctors to improve outcomes on catastrophic injury claims.